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Please help, Jayne!

by Amanda Roberts on June 29th, 2008, 3:11pm Login or Register to post comments

I left a blog on the Help forum, but I wasn't sure if you've noticed it.   I can't edit my profile page's avatar or any of the personal information.  It prompts that I'm already registered, and asks if I forgot my password.  Then when I click on it, it tells me I don't have the right permissions to access the page.  I'm so totally lost!  Can you help me?  Surprised  Thanks!

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

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Email

Posted on June 29th, 2008, 4:17pm by debiw781

Do you have her email to email her also?



The D2K Paranormal Junkies 2008 Challenge

Debbie....

Posted on June 29th, 2008, 6:48pm by Amanda Roberts

Yeah, I could probably email her regular email.  She might not check in here on the weekends.  Thanks! Smile

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

I just sent her a message.

Posted on June 29th, 2008, 6:51pm by jillyan77

If you go to her profile you can send her a message.

Let's hope she checks them daily because I have a slight issue and I hope she gets to it soon.

Jill, who is crossing her fingers

Ack!

Posted on June 29th, 2008, 7:39pm by jillyan77

I just got an auto reply email.  She won't be back until the second of July.

 

Jillyan....

Posted on June 29th, 2008, 8:27pm by Amanda Roberts

Bummer!  This is NOT good.  Surprised  My problem can wait, I suppose, but I hope you can get your situation fixed....

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

On the job

Posted on June 29th, 2008, 9:51pm by Jayne-eHarlequin

I got it, I always sweep the boards before I head to bed, so I caught this...

Let's try this work around... I want you to click on the following link and update your personal information by generating a new password. It should be coming from customer_ecare@harlequin.ca and
have the subject line “Your new password for eHarlequin.com” just in case is
appears somewhere.

If you follow these next couple steps, you should be able to
get back in and participating in the community. Please let me know if it fails
to let you in and describe what happens at the step it fails
on.

  1. Go to www.eharlequin.com.
  2. Click on the “Sign In” link in the
    top right corner of the page.
  3. Enter your email address and new
    password and hit the Sign In button.
  4. It should refresh and take you back
    to the homepage, with a “Welcome Amanda!” message in the top right
    corner.
  5. Now go to www.eharlequin.com/talk.html
    by
    typing it into the address bar     of your browser. Don’t use the
    links on the page! Be sure to type this in your browser.
  6. You should be sent over to your new
    user page on the community.

If this doesn’t work,
please let me know which step it broke down at and what you see when/if it
breaks!

Jayne

 

Community Manager
"We cannot really love anybody with whom we never laugh"—Agnes Repplier

Got that one too!

Posted on June 29th, 2008, 10:08pm by Jayne-eHarlequin

Oh and Jilly, you have mail!Laughing

Jayne 

Community Manager
"We cannot really love anybody with whom we never laugh"—Agnes Repplier

Thanks so much, Jayne!

Posted on June 30th, 2008, 11:26am by Amanda Roberts

I'm waiting for my new password, and then I'll go through the process you've given me.  Everyone here on eharlequin is so helpful and friendly.  I LOVE this site!  I've told all my reading friends about it. 

 

Again thanks for your help! Smile

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Ooh, Jayne...I'm hating to bother you again....

Posted on July 1st, 2008, 8:58pm by Amanda Roberts

Darn it, if it still doesn't give me the exact same message as before even though I got my new password sent to me from eHarlequin.  I followed every step you gave me.  All went smooth until I tried to edit my avatar again.  I also can't add a signature. 

I've noticed that at times when I check into my shopping cart it lists the books I've placed in it, and sometimes when I check my cart it shows up as empty (even when I know I put books in it).  Is it possible I've been somehow registered twice - and I'm butting heads with myself?  Sounds funny, I know, but I can't think of anything else.  Undecided

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

I GOT IT FIXED! Yay!!!!

Posted on July 11th, 2008, 10:41am by Amanda Roberts

Okay, Jayne's got the connections!  She sent this issue to the right tech and he got the job done.  Thanks so much, Jayne!  Laughing

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Awesome!

Posted on July 11th, 2008, 12:39pm by KatherineT

Gald you got this fixed!

 

so does this mean you'll be putting on a new face for us to see?    :)

~~ KatherineT ~~ I'm a Harlequin Addict, and I'm proud of it!
~~ Quiet Canadians ~ 2008 Book Challenge Blog

Katherine....

Posted on July 11th, 2008, 4:10pm by Amanda Roberts

Yep!  Wink

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Congrats on getting the job

Posted on July 11th, 2008, 4:27pm by sheandeen

Congrats on getting the job down and a big thanks to Jayne!

Can't wait to see your new pic. Wink

Nancy

Thanks, Nancy!

Posted on July 11th, 2008, 4:54pm by Amanda Roberts

I think it takes maybe twenty-four hours before the picture will show up on my buddies blogs.  Anyway, it'll be a good one to print off and hang in your garden to scare away the crows!  LOL  Wink

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Please help, Jayne

Posted on July 18th, 2008, 1:12pm by Orchid-Hin

Hi, Jayne:

I have a slightly different situation, I can edit personal information section, no problem there. 

But when I wanted to update the Account Info (such as the time zone, uploading photos) that's where I have a problem.  I got an error message (in red frame) just like what Amanda's said.

Please let me know if I should follow the same steps you'd suggested above, or there is something else I can do.  Thanks.

Orchid

note keeping

Posted on July 18th, 2008, 1:48pm by Jayne-eHarlequin

Orchid, please follow the steps outlined above and just as you go thru them make a note as you go to see where/if you get stuck.  That way it will help us diagnose where the problem is, BUT the good news is that the steps about should help.  Let me know, I'll respond to your email as well in case you don't think to check back here.

Jayne

Community Manager
"We cannot really love anybody with whom we never laugh"—Agnes Repplier

Same-still stuck

Posted on July 18th, 2008, 3:00pm by Orchid-Hin

Hi, Jayne:

First, thank you for your quick response (I've not got your email yet). 

I have followed the steps you listed above, no problem in entering & moving around in this community with the new password. 

Except that when I try to edit 'My Profile' - 'Account Settings', changing the 'time zone setting', then I got the same 'error message'.  I get out that screen & went back in to upload a photo, same 'error message' appeared.

Like before, I do not have any problem with the Personal Information section, I purposely made some minor changes in my bio again as a test, & I could update my bio, no error message. 

Maybe I have missed something, but not sure what.

Orchid

Amanda, I now see you

Posted on July 18th, 2008, 3:41pm by sheandeen

Amanda, I now see you sitting at your desk. The first time I saw it I thought it was one of my closest childhood friends--so, you have a twin living in NY state.Wink

Nancy

LOL, Nancy....

Posted on July 18th, 2008, 10:00pm by Amanda Roberts

As long as my NY 'twin' is a nice person....  Wink

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Hey! A new face!

Posted on July 19th, 2008, 9:13am by KatherineT

cool!

love that smile Amanda!  ..... it's so nice to see you  

~~ KatherineT ~~ I'm a Harlequin Addict, and I'm proud of it!
~~ Quiet Canadians ~ 2008 Book Challenge Blog

Thanks, Katherine!

Posted on July 19th, 2008, 10:55am by Amanda Roberts

Smile

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

Amanda, Your NY twin just

Posted on July 19th, 2008, 5:56pm by sheandeen

Amanda, Your NY twin just graduated from the same seminary my oldest is attending. She is a lovely woman. Laughing

Nancy

Okay some how this got sent

Posted on July 19th, 2008, 5:58pm by sheandeen

Okay some how this got sent twice. Since I don't see a delete button I'll just retreat nowEmbarassedLaughing

Nancy

Nancy...

Posted on July 20th, 2008, 11:22am by Amanda Roberts

I think someone above heard your cry... or then again, maybe it was Jayne or one of our hosties.  At any rate, the duplicate is gone! 

Glad to know my twin is a nice woman!  I wouldn't want a diabolical one.  Actually, since she's in seminary she's probably much, much nicer than me!  InnocentWink

"Kindness is the language which the deaf can hear and the blind can see."

- Mark Twain

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