Help!

Hi Katherine,

Those selections for email notifications should not be visible, I'll have to log that as a bug and have our techies remove it. And the contact buttons also should NOT be showing up.  Can you maybe give me the names of the friends you have whose profile pages the contact tab is showing up on.  I've logged this issue time and again, but maybe this will help Hub and the guys nail it.

Jayne 

You can send that email to Jayne_Hoogenberk at Harlequin.ca, thanks bunches!

Jayne 

On each board there's a discussion thread called "Ask [host name]"  and each host has their contact info listed there for offline messaging.  Just in case

Jayne

I posted this somewhere else, but I'm not sure where

On the My Profile page there is a heading for My Recent Comments.  Mine is empty.  I know I've made comments on other peoples' pages -- why aren't they showing up?  Is there some block I'm supposed to check that I missed somewhere?  I'd like to be able to track those comments and any responses I got.

 Can anyone help me out?

You need to have made at least 5 comments in the Forums or on Blog entries for the recent comment module to capture and display them.  Have you clicked on the more.. button under the display of recent comments to see if your missing remarks are hiding on the page that will open to display ALL your comments?

Jayne

I know I've left more than 5 comments -- mainly on book reviews.  Does that make a difference?

Susan ..... I see what you mean ... on your profile it shows you haven't made any "comments" at all on the blogs or book reviews

perhaps, if you remember a book review or blog that you did make a comment on, you could list the details here (who made the blog/book review, date and time, title) and details of your comment (date and time comment was left) .... similar information to what I left above    ...... having specific details will help the techs sort out the problem

I do know there is at least one "comment" of mine that has gone missing .... so there is some sort of problem going on

• Billionaire's Baby Negotiation

Book Review created by alias on February 15th, 2008, 10:55pm

my comment:

Joc Posted on February 15th, 2008, 10:59pm by Va Book Lover 

•  shirley Goodness and Mercy  
  Book Review created by MEMA16 on February 15th, 2008, 9:28pm

My comment:
Posted on February 15th, 2008, 9:36pm by Va Book Lover

• The Highlander by Elaine Coffman
  Book Review created by LeanneG on February 15th, 2008, 3:12pm

My comment:
Posted on February 15th, 2008, 9:39pm by Va Book Lover

• Dear Santa
  Book Review created by ketchup on February 15th, 2008, 10:48am

My comment:
Posted on February 15th, 2008, 7:37pm by Va Book Lover

• Doctor in the House  
  Book Review created by ms.m on February 14th, 2008, 11:19am

 My comment:
Posted on February 14th, 2008, 11:51am by Va Book Lover

Is that enough to work with?

I've also had several comments now in this blog, plus a couple on other Help topics (though I don't remember which ones, and I can't find them again)

All help  gratefully received!

what I've been doing when I leave a comment on a book review, I add it to my favourites instead of trying to remeber where I left comments

I'll look into this, I've been asking the same questions too!

Jayne

Hi Jayne,

I'm not sure I'm going to describe this properly. Please let me know if it's confusing.

I wanted to see which Superromances had been reviewed. I opened the More Tags page in the tag cloud and found Harlequin Superromance. When I clicked it, there were several reviews. However, none of the Super reviews I'd written showed up.

I opened one of my reviews, clicked on the Harlequin Superromance tag and got a whole different set of Super reviews.

This post: http://community.eharlequin.com/content/kay-david-obsession

has two Harlequin Superromance tags and they both turn up different sets of reviews.

The spelling looks identical. What's making the tags produce different lists? Is it because one is the auto-generated tag from the drop down series list and one is typed in?

Also, it would be AWESOME to be able to alphabetize the tag cloud for instances like mine when I knew what I wanted to find and it took me several scans through to see the tag.

Thanks for your help,

Ellen

Thanks for your example, Christa. I checked it out for comparison's sake to see if I could see where the difference in the two Harlequin Superromance tags might show up. 

But even when you click them and it opens a window, the heading at the top of the window (which is the tag) looks exactly the same--capitalization and everything. Unless there's a hidden space or something I'm not seeing I think the two Harlequin Superromance tags must have a code difference.

Hmmm. Computers are so helpful for automating things. Except when they're not.

Ellen

Hi Katherine,

Yep. You're seeing exactly what I did and coming to the same question I did. Yay! I'm not alone.

I do think it must have something to do with the drop-down list tag being coded differently than the typed-in tag. It's a problem, though, for people like me who want to see all the Superromance reviews when we click on the Harlequin Superromance tag in the cloud.

I'm a bit of a geek so I like to know how things work. Thanks for continuing the investigation!

Ellen

P.S. I tagged my reviews with Superromance as a separate tag because I don't know the tag matching logic. For instance MIRA and MIRA Books are two separate tags that bring up two distinct sets of results. (This makes me thing the tags and search are doing an exact match, otherwise MIRA would be a subset of the MIRA Books results, I think.) I figured there might be someone who types Superromance (not Harlequin Superromance) into the search box so I used that as a standalone tag. If I knew how the search and tag matching logic worked, I'd know whether it's worthwhile using the Superromance tag.

I guess saying I'm a "bit of a geek" is a "bit of an understatement."

I was just trying to post a couple of reviews. One (the second one I thought I posted) appeared immediately. But the other one that popped in (His Brother's Bride) is one I posted yesterday. It also looks like a posted His Brother's Bride twice.

I'm confused 

I'm trying to get the Ask the Editor and the newy Author Spotlight onto my iPod but I can't seem to download. Anyone know what to do?

Susan ~ You’ve posted your question in a number of threads and have been answered a few times, so I’m not sure whether or not this is a resolved issue or if you’re still having problems. The answer to this is rather involved, so if you are still having difficulties, please email me and I’ll do what I can to help you.

Hi Rosko. If you look on the bottom of the podcast page, you’ll see a drop down menu giving you the option to subscribe to a podcast. You choose subscribe to iTunes. The podcast will then open in your iTunes, under the podcasts heading. From there you just put it on your ipod the way you would any other media.

I just went to the Podcasts, and Author Spotlight Episode 9 and Meet the Editors Episode 1 do not download    ... Meet the Editors will play from the podcast page ---  the Author Spotlight Epidode 9 will not  .... you are not doing anything wrong, for some reason those podcasts are not downloadable

also, the link for the Podcasting FAQs on the podcast page does not work 

Lorie, I'm thinking Episode #9 is the March podcast, so it's up early on the page ..... perhaps the person who designs that page could make note of when podcasts are available if they are putting them up early?  .... the Editors podcast doesn't appear to be part of the podcast subscription to make it downloadable, perhaps there's a time stamp on that too?

Hi Katherine and Rosco, I just now re-tried to download the new author podcast.

If you click the podcast and then pause it, but leave it on, and then subscribe to the podcast with the drop down menu and choosing iTunes it should work. Yes,  it did take a little bit longer to download than usual, but it did work.

Please try it again, and give it a minute or two to download. It should come up. In the meantime, we have reported that it seems to be dragging a bit.

Hey thanks, I'll go try that right now :)

You're welcome Rosko.

It's being fixed, and should be up soon, but if you don't want to wait...

Open your iTunes, go to the store, to the podcasts page and search for Harlequin. It'll pull the Meet the Editors podcast up and you can subscribe to it from there.

Hi. I'm new to the community. Somehow I managed to register twice with the same email address. ?

Now, I can't change anything on the first tab of my profile. I get an error that says, "that email address is already in use." or  "there is a space in front of your your user name" (Strangely enough, I can change the stuff on the second tab--the personal info stuff.)

Any thoughts?

Hi Cat

I've been not only displaying book names but also book covers there. I've noticed people only displaying names and authors. The way I've found a way to get thigs there is to go to edit then personal information, then to book browse widget and write what you want to display. Here you also need to use rich text like <br> for break. If you want to read instructions on posting book cover there are instructions on the second page of Tammys post called posting pictures. This is the way I've been doing it there might be other ways

Hi jayne,

I have been trying to add my blog URL in Signature area in My Profile but it won't save it.

It keeps telling me that you are already registered as so and so and asks me if I have forgotten my password.

Is this something you have seen before or am I just missing something simple?

Thanks.

Sri. 

Jayne,

I've tried following your directions, tried checking out the FAQs, but I can't find the book widgets. I guess I need a big arrow pointing to something that says 'Widget'. LOL